Efficiency is the name of the game when it comes to your business. You want to provide high-caliber customer service combined with the achievement of maximum productivity while reducing waste and downtime. But how do you accomplish these lofty goals, you might ask? Keep reading for tips on how to get things done.
Find a Better Way to Accept Payments
You sell things that people want to buy, but they want it to be an easy process. Consumers do not want to come into your establishment and be bothered by technology that does not work properly or does not work at all.
Consumers want quick, easy, and frustration-free purchasing experiences. You can provide that ideal environment for them when you use a system such as POS software from Payanywhere. With this efficient software package, you can accept all forms of payment without telling your customers, “I’m sorry, we don’t accept that here,” and potentially not making a sale.
One of the most valuable factors of this type of program is that inventory and distribution are seamlessly tracked. Any employee can log on and see what is in stock. When a customer inquires about availability, they will know in an instant without having to leave the storefront or put a customer on hold to find out. It can be that easy.
Ask Your Employees for Input
Your staff is on the front lines of your company every day. They handle the products and provide the services. They live and breathe the structures and guidelines that you have set in place for them to follow. Employees are in a unique position to learn and understand how your customers feel about what they purchase. The people in your employ get to hear accolades and complaints on every front and every day.
Ask your employees questions about their daily interactions with one another, the customer base, and any suppliers they deal with. You might be amazed by what you hear. The information can range from glowing and positive to downright negative and disappointing. Informational feedback is insightful in that you can utilize it for change.
When your team tells you anecdotes about customers who are happy with their products and customer service, take note of that information. Praise and reward the employees who are garnering success. Take the opportunity to proactively retrain employees who can do better but perhaps need more support. Listening matters and can make a big difference in how your company operates and profits.
Inquire about how their current processes are helpful or are perhaps more of a hindrance to their workflow. Request solutions to make things more productive and efficient. Break down the information you receive and rework it into your guidance structures. Ask your staff to test it out and report back. With their help, you can retool as needed until everyone is satisfied and efficiency is improved.
Watch this quick video for ideas on how to engage your employees, and ask for input.
While there are many ways to make your business more efficient, you do not want to reinvent the proverbial wheel every time you want to try something new. Talk with your people. Find out what works and what does not. And then use technology to its fullest and work to achieve your goals today.